Job Title: Teamcenter L1 Support Engineer
Location: Austin, TX or Santa Clara Valley, CA
Contract Duration: 12+ Months
Experience: 4+ Years
Role: L1 Support
Job Description
We are looking for a Teamcenter L1 Support Engineer to provide application support and assistance for Product Lifecycle Management (PLM) systems. The ideal candidate should have hands-on knowledge of Siemens Teamcenter and experience supporting application operations, troubleshooting user issues, and maintaining smooth day-to-day system functionality.
Key Responsibilities
- Provide Level 1 support for Siemens Teamcenter applications.
- Monitor application functionality and assist with day-to-day support activities.
- Troubleshoot and resolve basic application issues and user-reported problems.
- Handle user queries related to Teamcenter functionality and access.
- Identify, document, and escalate complex technical issues to L2/L3 support teams.
- Track support tickets and ensure timely resolution within defined SLAs.
- Coordinate with technical teams to maintain application stability and availability.
- Maintain support documentation and knowledge-base articles.
Required Skills
- 4+ years of IT experience.
- Mandatory knowledge of Siemens Teamcenter.
- Understanding of Product Lifecycle Management (PLM) concepts.
- Application support and troubleshooting skills.
- Good communication and problem-solving abilities.