Overview: Tek Ninjas is a global software consulting and digital services company built for speed, scale, and innovation, headquartered in Carrollton, Texas.
Job Title: Technical Test Lead – Contact Center IVR & Data Analytics
Location: Richardson, Texas 75082
Duration: 6 months
Job Type: Contract
Work Type: Hybrid
Job Description:
THE ROLE:
The Technical Test Lead will guide testing and quality activities for contact center and IVR solutions. The role combines GECX testing with data analytics, ETL development, and BI reporting, requiring close collaboration with technical and business stakeholders to validate solutions, analyze results, and support reliable project delivery.
Key Responsibilities
- Lead technical testing activities for contact center and IVR solutions.
- Plan and execute GECX testing activities.
- Support data analytics, ETL development, and BI reporting.
- Analyze test and operational data to identify issues and trends.
- Collaborate with project stakeholders to communicate findings and support remediation.
Required Skills & Experience
- 5+ years of relevant experience
- Contact center technology experience
- IVR testing experience
- GECX testing experience
- Data analytics experience
- ETL development experience
- BI reporting experience
Preferred Skills
- Technical test leadership
- Contact center data analysis
- Experience supporting complex IVR or analytics implementations
Tek Ninjas Group is an equal opportunity employer supporting workforce diversity.