Job Title: CSC Customer Service Rep I
Duration: 6-month contract
Work Location (Remote/On-Site/Hybrid): On-site
Address: Building 17 – 0 floor, 2401 South 31st Street, Temple, TX 76508
Shift: 2 PM – 10:30 PM
Work Week: Wednesday-Thursday

Job Summary:

Competency checklists completed for both skill sets required at CR1 level:
This includes answering phones for public and internal (employee, patient, visitor) customers: documentation and dispatch of work requests.
Ability to assist in special projects.
Medical or healthcare-related experience
Hospital scheduling experience
Medical call centre experience
Candidates with a strong customer service background in a healthcare setting are preferred, as these roles require familiarity with patient interactions, scheduling workflows, and healthcare operations.

Essential Functions:

Proficient in ALL phone and work request dispatch responsibilities. Ability to fill in for CR 1's on any shift.
Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV.
Assists with the workflow and assignments for patient transporters.
Leads or participates in projects in support of the department.
Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and maximise the performance of the department.
The expectations listed are intended to describe essential functions only, and management retains the right to reassign duties & responsibilities to this position at any time.
Performs all position-appropriate duties as required in a competent, professional and courteous manner.

Skills:

Ability to handle difficult situations, providing conflict resolution if necessary. Excellent customer service skills.
Ability to read and write in the English language.
Proficiency with the Microsoft Office Suite of software.
Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications.
Ability to be successful in a stressful, fast-paced environment.

Minimum Requirements

Experience in an administrative support role and/or customer service preferred. Healthcare, call centre, or dispatch service experience preferred.

Education:

H.S. Diploma/GED Equivalent

Experience:

1+ year experience required

Apply

CSC Customer Service Spec 1