Job Title: CSC Customer Service Rep II
Work Location : On-site
Address: 2nd Floor, 3801 Main Street, Dallas, TX 75246
Duration: 06 months
Work Location : On-site
Address: 2nd Floor, 3801 Main Street, Dallas, TX 75246
Duration: 06 months
Note from Manager:
As part of the screening process, the manager needs to know where the applicants live (city and zip code).
If there is not a location indicated on the resume, we will not move forward with scheduling an interview.
As part of the screening process, the manager needs to know where the applicants live (city and zip code).
If there is not a location indicated on the resume, we will not move forward with scheduling an interview.
Available Shifts:
2 Positions:
Shift: 11 AM to 7:30 PM
Work Week: Tuesday to Saturday
2 Positions:
Shift: 11 AM to 7:30 PM
Work Week: Tuesday to Saturday
Shift: 2 PM to 10:30 PM
Work Week: Sunday to Thursday
Work Week: Sunday to Thursday
Job Summary:
- Competency checklists completed for both skill sets required at CR1 level:
- This includes answering phones for public and internal (employee, patient, visitor) customers: documentation and dispatch of work requests.
- Ability to assist in special projects.
Essential Functions:
- Proficient in ALL phone and work request dispatch responsibilities. Ability to fill in for CR 1’s on any shift.
- Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV.
- Assists with the workflow and assignments for patient transporters.
- Leads or participates in projects in support of the department.
- Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and maximise the performance of the department.
- The expectations listed are intended to describe essential functions only, and management retains the right to reassign duties & responsibilities to this position at any time.
- Performs all position-appropriate duties as required in a competent, professional and courteous manner.
Knowledge & Skills:
- Ability to handle difficult situations; providing conflict resolution if necessary. Excellent customer service skills.
- Ability to read and write in the English language.
- Proficiency with the Microsoft Office Suite of software.
- Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications.
- Ability to be successful in a stressful, fast-paced environment.
Minimum Requirements:
- Experience in an administrative support role and/or customer service preferred. Healthcare, call centre, or dispatch service experience preferred.
Education:
- H.S. Diploma/GED Equivalent
Experience:
- 1+ year experience required