Job Title: Service Delivery Manager
Location: Princeton, NJ
Duration: 12 Months+
Job Description:
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Gathering and understanding customer requirements/SLA’s and communicating to Ratings Services owners in a regular interval
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Reporting Service quality through frequent dialogues and connect with and Ratings Technology and Business stakeholders through feedforward control
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Addressing escalations and improving the services through strategical initiatives
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Reviewing, planning, and communicating projects/services that may impact delivery of services to end users
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When necessary, assist in capturing right details and actions with proper closure of incidents / problem tasks
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Providing periodic major incident metrics reports to the stakeholders
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Experience in effective stakeholder management, dealing with multiple stakeholders at varied levels of the organization – subject matter experts, functional leads, departmental heads, executives
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Management of BAU activities, changes and project work across global locations related to Rating Services and Corporate Services where applicable.
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The goal would be to have SDM work collaboratively with internal stakeholders, customers, and our value stream leads.