Job Title: Salesforce Business Analyst 
Location: 100% Remote
Contract: 12+ Months
 
Job Summary: We are looking for a skilled Business Analyst with expertise in Salesforce Experience Cloud. The role involves leveraging Salesforce's capabilities to enhance stakeholder experiences and articulating low/no-code solutions to both technical and non-technical stakeholders. The ideal candidate should have extensive experience in no-code and low-code development to create and manage user-friendly solutions on the Salesforce Experience Cloud platform. While Salesforce knowledge is essential, strong business analyst skills are highly valued.

Key Responsibilities:

  • Ability to easily explain technical concepts in simple, non-technical language to make information relatable and engaging for business stakeholders
  • Ability to train users on how to use low-code tools effectively
  • Design, develop, and implement solutions on the Salesforce Experience Cloud platform using no-code and low-code tools.
  • Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
  • Configure Salesforce Experience Cloud to meet business needs, including creating and managing communities, portals, and sites.
  • Utilize Salesforce's declarative tools, such as Flow, Process Builder, and Lightning App Builder, to automate business processes and enhance user experiences.
  • Provide ongoing support and maintenance for Salesforce Experience Cloud solutions, including troubleshooting and resolving issues.
  • Stay up-to-date with the latest Salesforce features and best practices to continuously improve the platform's capabilities.
  • Conduct training sessions and create documentation to ensure end-users are proficient in using the Salesforce Experience Cloud solutions.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience with Salesforce Experience Cloud, including no-code and low-code development.
  • Strong understanding of Salesforce's declarative tools and capabilities.
  • Excellent problem-solving skills and the ability to work independently and as part of a team.
  • Strong communication and interpersonal skills (written and verbal), with the ability to effectively collaborate with stakeholders at all levels.
  • Salesforce certifications, such as Salesforce Certified Experience Cloud Consultant, are a plus.
  • Experience with other Salesforce products, such as Sales Cloud, Service Cloud, and Marketing Cloud.
Preferred Skills:
  • Familiarity with web development technologies, such as HTML, CSS, and JavaScript.
  • Knowledge of Agile methodologies and experience working in an Agile environment.
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