Title: Customer Service Specialist
Type: 6 month with possible contract to hire
Location: 2975 Red Hill Ave, Costa Mesa, CA 92626 (100% Onsite)
Schedule: Monday to Friday 8:30am-5:00pm
Job Summary:
- The Customer Service Specialist serves our patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments.
- Triages phone calls as necessary.
- May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience.
REQUIRED:
- 2+ years experience with radiology diagnostic testing scheduling experience – e.g. mammogram, DEXA, X-ray, Ultrasound, CT, MRI, Nuclear Medicine.
- Health insurance verification knowledge
PREFERRED:
- Epic EMR experience.